Sunday, September 15, 2013

A630.5.4.RB - NASA Culture Change

Why did NASA Administrator Sean O'Keefe address NASA employees to describe the plan to bring about proposed changes to NASA's culture? After the tragedy with space shuttle Columbia, an assessment was done by BST to see what may have cause the accident.  Where were the weaknesses within the organization?  O’Keefe talked about the assessment that was done and how it applies to all of them and all that they do and every aspect of the organization.  The assessment brought to light that it wasn’t just one department, one area of the organization; it is much broader than that. 
He made it known that though there were many aspects of what NASA has done that adds to the culture of NASA but there were many areas that demanded improvement.  By addressing the employees directly and taking questions as well he is making a point that it involves everyone in the organization.  He even told them that it needed to start with leadership including him because it is not as good as it should be.  He said that it needs to be thought of as constructively about what can be done to strength the culture of NASA.
Was he believable? Is it important whether he appeared to be believable?  He appeared to be believable as he continued to talk.  I found it interesting that when he first started talking and the video scanned the audience one member was smirking and appeared to have a look that said he didn’t quite believe what O’Keefe was saying.  As the talk went on and the video scanned the same person again it appeared that he was actually listening to what O’Keefe had to say.  I think that it is very important that he appeared believable because if they don’t believe what he has to say they will be less likely to want to make the needed changes since leadership doesn’t believe it either.
Why did he talk about NASA values?  O’Keefe pointed out was that though NASA had many of the values already in place there was definitely room for improvement.  The assessment from BST made it clear that change was needed.  He touched on some interesting points that he thought were vital to the cultural change with NASA.  One of them was respect for each other professionally to carry out tasks.  He said this is an area that needs more work.  There has to be respect for one another and their views.  Another area was safety and that the view in concept that safety is not bad but it is not good enough.   He pointed out that “We don’t act it quite the same way we say it” in regards to safety. One can preach about safety all day but it is more than just talking the talk NASA must walk the walk.  There should be no fear to speak up about problems. He suggested that we get leadership up out of their offices and walking around.  This shows that they are committed to making the working environment a better place for everyone.

What I can take away from this exercise that that you will not know what is working or not working in your department if you don’t ask.  Right now my director has asked each of us to put together a list of things that we feel will increase the quality of our jobs.  Though she may not be able to give us a pay increase, she can make little changes that will improve the overall quality of how we do our jobs from larger monitors and more comfortable chairs to holding team building retreats to bring feel cohesiveness to our department.  

No comments:

Post a Comment