In the video, Bonsignore
talks about the importance of communication and how vital it is to be truthful
on all levels of the organization. This means
being completely honest with your employees.
If you keep them involved in what is going on with the company they will
deal with the hardships better if they know that management is being open and honest
with them and that there is light at the end of the tunnel if things are not
going well. I believe that this is a big
part of what will make Honeywell successful because he sees the importance of communicating
what is going on with the company. When
you can motivate your employees by showing them that the success of your company
depends on them they will feel that they are truly part of the process. Employees who do not want to be a part of
change will bring down motivation of an organization so they either need to get
on board or be let go.
Companies have to be adaptable,
have credibility and be able to communicate with employees as well as
customers. If a company cannot adapt to changes
in technology, product growth will go nowhere.
With technological changes comes a depersonalization of the simple
processes such as customer service.
Customers want to speak to a human being to get their questions
answered. So be sure you have a personal
touch so that your customers know you care about them and that they are not just
a number to you. If you don’t get
feedback from your customers you won’t know where you need to make
improvements. When you set expectations
for your company and you can’t follow through with it, own up to that by being
honest with your public as well as your employees. If your company takes success for granted complacency can take over. This is when mistakes can
happen. A swift kick in the rear will
get you moving again. The speed at which
things are changing these days is ever increasing so you must be ready to
change and adapt in order to grow.
Getting a good sense of what
is expected of the company on all levels from the janitor to the CEO is by
having strategic business plans in place that are both short term and long term. This way success is measurable. It also
gives the employees have a clear idea of how to get from point A to point B and
how they can be a part of that. This
gives them a purpose and creates a corporate culture of being part of the
solution. One of the things Bonsignore
talked about was thinking in terms of what is good for me and good for the company. In other words you should think about the big
picture, not only how it affects you but the company.
Listening to the video it
was great to see that both Bethune and Bonsignore admit that mistakes happen
and the best thing to do is to own up to those mistakes and move forward from
it. You have to be able to pick yourself
up and dust yourself off and figure out where you went wrong and what you
can do to try to avoid making the same mistakes again. The best successes usually come from failing
at something. Set expectations and be
sure to get feedback. For me I can use
all of these things in my job currently.
Because there are so many changes to regulations we always have to adapt
to changes that are happening. For example,
I already know that there will be more changes to how we perform verifications
for the next academic year. I would like
to get some forms together and have a committee of students who review them for
usability to see where we may be missing the ball on communicating what is needed. Are the forms understandable? Does it make sense? Do the awarding letters break down the
important information such as terms financial aid is awarded, where to find
information regarding policies and such?
I think it would be great to get a survey together to see how students
feel about financial aid and what can be done to improve how we do
business. This I feel will help
communication and how we work our processes.
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